Overview
Guide to understanding payout cycles and methods with HitPay
This page provides detailed information about payout cycles and methods available through HitPay. Understanding how payouts work is essential for managing your funds efficiently and maintaining a smooth financial flow.
What is a Balance?
A balance is the total amount of funds for a given payment provider. There can be two balances for a merchant’s Hitpay account. One is the Hitpay Balance and the other is the Card Balance.
The HitPay Balance comprises of four balance buckets:
- Available to pay out: Includes funds that are ready to be paid out now. You can choose to automatically payout as per the payout schedule here or manually payout. Manual payout allows you to keep your balance in HitPay without paying into your bank account.
- On the way to your bank: Includes funds that are in transit and not yet available to be paid out to your bank account.
- Reserve: Includes funds that can be used to pay for refunds and chargebacks. Funds can be added to the Reserve fund from the Available to pay out funds.
- Deposit: Funds that are reserved to cover a negative balance on a HitPay account. Deposits are applied by HitPay for merchant accounts from high-risk categories.
The HitPay Balance comprises of four balance buckets:
- Available to pay out: Includes funds that are ready to be paid out now. You can choose to automatically payout as per the payout schedule here or manually payout. Manual payout allows you to keep your balance in HitPay without paying into your bank account.
- On the way to your bank: Includes funds that are in transit and not yet available to be paid out to your bank account.
- Reserve: Includes funds that can be used to pay for refunds and chargebacks. Funds can be added to the Reserve fund from the Available to pay out funds.
- Deposit: Funds that are reserved to cover a negative balance on a HitPay account. Deposits are applied by HitPay for merchant accounts from high-risk categories.
The Card balance includes all payments made using Cards and Alipay.
What is a Payout?
In order for your business to receive funds, HitPay makes automatic payouts to your bank account.
When you start processing live payments from your customers with HitPay, you will receive the corresponding payouts to your bank account according to the schedule provided below.
Do note that each Balance will have its own separate payouts.
You can view a list of all of your payouts and the date that they are expected to be received in your bank account in the HitPay Dashboard under Bank Payouts.
First Payout
For Card (Stripe) payment method, Stripe has a policy that the first payout will always be delayed for around 7-14 days after receiving first successful payment. Processing subsequent payouts then happens according to the account’s payout schedule. This is for Stripe-enabled countries only.
Minimum Payout
The minimum payout amount (after deducting fees) is dependent on your country of registration. You may check Stripe’s article relating to minimum payout amount.
When do I get paid by HitPay (Payout schedule by country)
You can view a list of all of your payouts and the date that they are expected to be received in your bank account in the HitPay Dashboard under Bank Payouts
Select your country to view payout details and schedules:
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| HitPay Balance | PayNow QR GrabPay PayLater by Grab ShopBack Shopee Pay SPayLater Atome WeChat Pay | T + 1 Calendar Day | HitPay |
| Card Balance | All Cards | From T + 1 Business Day (Final payout schedule determined by Compliance on a case-by-case basis) | Stripe |
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| HitPay Balance | PayNow QR GrabPay PayLater by Grab ShopBack Shopee Pay SPayLater Atome WeChat Pay | T + 1 Calendar Day | HitPay |
| Card Balance | All Cards | From T + 1 Business Day (Final payout schedule determined by Compliance on a case-by-case basis) | Stripe |
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| HitPay Balance | GrabPay GrabPay PayLater ShopeePay SPayLater ShopBack PayLater TouchNGo Boost MayBank QR AliPay DuitNow | T + 1 Calendar Day | HitPay |
| Card Balance | Cards FPX | T + 3 Business Days (Final payout schedule determined by Compliance on a case-by-case basis) | Stripe |
Payouts less than PHP 50,000.00 the transfer type will be Instapay.
Payouts greater than PHP 50,000.00 the transfer type will be PESONet.
Instapay transfers will reach your bank on the same day the payout is initiated. (Your bank must support Instapay)
PESONet transfers will reach your bank 2 to 3 working days from the day the payout is initiated.
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| HitPay Balance | Unionbank Online Instapay QR PH PESONet Gcash GrabPay Over the counter Payments (Bayad, ECPay, Palawan) Billease ShopeePay | T + 1 Calendar Day | HitPay |
| Card Balance | Cards | T + 3 Business Days (Final payout schedule determined by Compliance on a case-by-case basis) | XPay |
Xpay Payouts
Note: For XPay payment method, the first payout is processed within 2 to 4 business days. All subsequent payouts after that are processed within T+1 business day.
- PHP transactions
- Settlement: T+3 business day
- Minimum Settlement amount: 100 pesos
- USD transactions to PESO accounts
- Settlement: T+3-5 business days
- Minimum Settlement amount: 500 pesos
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| Card Balance | All Cards PromptPay | T + 7 Business Days (Final payout schedule determined by Compliance on a case-by-case basis) | Stripe |
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| Card Balance | QRIS Cards VA and E-wallets | T + 3 Business Days (Final payout schedule determined by Compliance on a case-by-case basis) | Doku |
Please note that you need to convert the amount to your local currency first, before paying out.
| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| HitPay Balance | PayNow QRPH VietQR PromptPay TrueMoney LINE Pay WeChatPay PayID QRIS | T + 1 Calendar Day | HitPay |
Changing Payout Schedule for HitPay Payouts
You can customize the payout schedule for funds accumulated in the HitPay Wallet. Follow these steps:
- Navigate to Bank Payouts > HitPay Balance.
- Click on Available to Pay Out.
- Choose the desired automatic processing frequency: daily, weekly, or monthly.
Please note that the automatic payout schedule applies only to HitPay Balance Payouts. Card Balance Payouts are processed automatically by Stripe based on the standard payout schedule.
USD Payouts in Singapore
You can add a USD bank account under Settings > Bank Accounts. Please note that the USD bank account must be domiciled in Singapore. When you add a USD bank account, all USD payments will be automatically credited to the linked USD bank account. Non-USD payments will be converted to SGD as usual and paid out to the designated SGD account. Before adding a USD bank account, you must have at least one SGD account set up. When you link a USD bank account, the following fees are applied for transactions:
- Transaction fees: 5.65% + SGD $0.50 (This represents the base transaction cost.)
- Conversion fees: An additional 2% on non-SGD transactions (This fee is only applicable if a conversion is required.)
- Note: There are no charges on payout.
FAQs
Have questions about payouts? Check out these frequently asked questions:
Can I customize the payout frequency for HitPay payouts?
Can I customize the payout frequency for HitPay payouts?
Yes, you can customize the payout frequency for HitPay payouts. Refer to the Changing Payout Schedule for HitPay Payouts section for instructions.
Why is my balance negative?
Why is my balance negative?
HitPay merchants are required to maintain their account’s balance for card payments and ensure that it does not become negative. A negative card payments balance on your HitPay account may occur and accrue due to the time differences between HitPay payouts that are sent to your bank account and when a customer refund is executed.
If you have a significant negative balance that needs to be addressed, please email compliance@hit-pay.com with the following header: HitPay [Your Account Name] Negative Card Payments Balance Top-Up Required for further instructions.