> ## Documentation Index > Fetch the complete documentation index at: https://docs.hitpayapp.com/llms.txt > Use this file to discover all available pages before exploring further. # First Transactions Free — Terms & Conditions > Terms and conditions for the HitPay First Transactions Free programme, which refunds the transaction fees on a new merchant's first transactions. ## 1. The programme 1.1 The HitPay First Transactions Free programme (the "Programme") is offered by HitPay ("HitPay", "we") to eligible merchants. 1.2 These terms add to the HitPay Terms of Service. If they conflict, these terms apply to the Programme only. 1.3 The number of free transactions, the time window, the eligible payment methods and the maximum refund (together, the "Offer") can differ by country and over time. The Offer that applies to you is the one shown in your HitPay dashboard when your account is verified. ## 2. Who is eligible 2.1 You are eligible only if both of these are true: * (a) your business account is newly registered with HitPay and is verified while the Programme is running in the country where your business is registered; * (b) your account is in good standing: not suspended, restricted or under review, and not in breach of the HitPay Terms of Service. 2.2 Each business can take part only once, even if the Programme is run again later or under different terms. 2.3 Businesses that are related to, controlled by or the same as a business that has already taken part are not eligible. This includes businesses with the same owners, directors or bank account. ## 3. Which transactions are free 3.1 The Programme starts when your business is verified and lasts for the number of days in your Offer (the "Programme Period"). 3.2 The first transactions in the Programme Period, up to the number in your Offer, are free ("Qualifying Transactions"). You don't need to complete them all: every Qualifying Transaction you complete in the Programme Period is free. 3.3 A Qualifying Transaction is a payment that: * (a) is completed successfully within the Programme Period; * (b) uses an eligible payment method listed in your Offer. Cash payments never qualify; * (c) is a genuine sale of goods or services to a customer who is not you or a related party. 3.4 A transaction you later refund to your customer still counts towards the number in your Offer. HitPay may exclude a transaction that is disputed, charged back, reversed or under investigation. ## 4. How the fees are refunded 4.1 Transaction fees are charged as normal when each payment is made. HitPay then refunds 100% of the payment processing fee on each Qualifying Transaction (the "Fee Refund"). 4.2 The Fee Refund doesn't cover any other fees, such as currency conversion, payout, chargeback or subscription fees. 4.3 The total Fee Refund is capped at the maximum refund in your Offer. Fees above the cap are not refunded. 4.4 The Fee Refund is paid once, into your HitPay Balance in your account currency, after you complete your last Qualifying Transaction or at the end of the Programme Period, whichever comes first. It is normally paid within 5 business days of that point. 4.5 The Fee Refund is paid only into your HitPay Balance. It can't be exchanged, transferred to another account or paid in any other form. 4.6 You are responsible for any tax that applies to the Fee Refund. ## 5. Misuse 5.1 We may refuse, withhold or reverse the Fee Refund, and remove you from the Programme, if we reasonably believe you have misused it. Misuse includes: * (a) paying yourself or a related party, or making payments with no genuine sale behind them; * (b) splitting one sale into several transactions; * (c) opening several accounts to take part more than once; * (d) test, fraudulent or otherwise improper transactions; * (e) any breach of the HitPay Terms of Service. 5.2 If a Fee Refund has already been paid in these cases, we may deduct it from your HitPay Balance or future payouts, or ask you to repay it. ## 6. Our right to change or end the Programme 6.1 We may change, suspend or end the Programme, or any Offer under it, at any time and for any reason, with or without notice. 6.2 This includes changing eligibility, the number of free transactions, the time window, the eligible payment methods and the maximum refund, and stopping new sign-ups. 6.3 If we end the Programme, merchants already taking part keep their Offer until the end of their Programme Period. Merchants verified after that point are not eligible. In exceptional cases, such as suspected misuse or a system error, we may pause or withhold Fee Refunds. You will not be entitled to any other compensation. 6.4 We may change these terms at any time. The version published on this page when your account is verified applies to you, except where a change is needed to comply with the law or prevent misuse. ## 7. General 7.1 Taking part doesn't create any right to future offers, discounts or pricing. 7.2 To the extent the law allows, HitPay is not liable for any loss arising from the Programme, including any delay or error in calculating or paying the Fee Refund. Our total liability is limited to the Fee Refund you validly earned. 7.3 We use your account and payment data to run the Programme in line with the HitPay Privacy Policy. 7.4 All decisions HitPay makes about the Programme are final. 7.5 These terms are governed by the same law as your HitPay Terms of Service. 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