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May 12, 2026 Updates

May 12, 2026 · Platform · Payments · In-Person Payments

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Customer Detail Insights

You can now see everything about a customer from their detail page. All related transactions, orders, invoices, and payment links are available in one view — alongside key metrics that give you a clearer picture of each customer’s value.

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What you can see

• All activity in one view — every transaction, order, invoice, and payment link linked to this customer
• Total transactions — the cumulative value of all payments this customer has made
• Average order value — this customer’s average spend per transaction
• Visit frequency — how often this customer makes a purchase

No more switching between screens to piece together a customer’s history.

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Stripe Standard Connect Migration

Merchants outside Singapore, Malaysia, the Philippines, and Indonesia can now accept card payments through HitPay by connecting a Stripe Standard account — giving you direct access to Stripe’s global payments infrastructure across 40+ countries.

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What changes with Standard Connect

Fees: Stripe’s standard processing rates apply directly to your account. HitPay charges 0.5% per transaction on top. You’ll see HitPay’s fees in your HitPay dashboard, and Stripe’s fees in your Stripe dashboard. Your Stripe Dashboard: You get full access to your own Stripe account — view transactions, manage your balance, and configure your payout schedule directly in Stripe. Fraud and disputes: You manage fraud protection and disputes directly, and can set up your own Radar rules in Stripe to reduce risk. Merchants bear liability for fraud and disputes on direct charges. Payouts: Payouts are controlled by Stripe. Manage your balance and payout schedule directly in your Stripe Dashboard.

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What stays the same

You can still accept online and in-person card payments through HitPay exactly as before. All existing HitPay products, transaction history, and other payment methods are not affected.

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Supported countries

US, AE, AT, AU, BE, BG, CA, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GI, GR, HK, HR, HU, IE, IN, IT, JP, LI, LT, LU, LV, MT, MX, NL, NO, NZ, PL, PT, RO, SE, SI, SK, TH.

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Action required for existing users

If you currently accept card payments and are outside Singapore, Malaysia, the Philippines, and Indonesia, you need to complete this migration by 5 June 2026. Card payments may be interrupted if the migration is not completed before this date. How to connect your Stripe Standard account → Full migration guide →

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Manual Card Entry Removed from POS

Manual card entry is no longer available in the HitPay POS app. This change applies to all countries and is part of our ongoing effort to reduce fraud and chargeback risk for merchants.

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How to accept cards in person

You can still accept card payments in person using any of the following:

• HitPay Terminal — tap, insert, or swipe using your card terminal
• Tap to Pay — accept contactless payments directly on your iPhone or Android device
• Payment Links or Scan to Pay — share a payment link or QR code for customers to pay on their own device