What is changing?
HitPay is discontinuing support for Stripe Custom Connect for accounts that enabled Cards outside of Singapore, Malaysia, Phillipines and Indonesia. Merchants affected would need to reconnect Stripe Standard Connect within the HitPay dashboard to continue using cards with HitPay.What needs to be done before 31 May 2026?
Go to Payment Methods
Log in to your HitPay Dashboard and go to Settings → Payment Methods. You will see a Cards (Stripe Standard Account) option — click on it to begin.
Connect your Stripe account
The Stripe onboarding page will open. You can either:
- Connect an existing Stripe account using your existing Stripe email, or
- Create a new Stripe account with a new email address.
Complete the onboarding form
Fill in your business details as requested by Stripe. This may include business information, identity verification, and banking details. Complete all steps to activate your card payment capability.
What are the actionables for terminal users?
WiFi Terminals ⚠️ Action required After completing your Stripe Standard Connect migration, you must re-register all WiFi terminals:- Go to Point of Sale → Card Terminals in your HitPay Dashboard.
- For each WiFi terminal, open the terminal details.
- Select Delete Terminal, then Register Terminal to re-add it.
- Repeat this process for every WiFi terminal.
- Your Tap to Pay functionality may need to be re-enabled on your new Standard account.
- Open your HitPay App > More > Terminal > Forget Terminal
- Reinitiate Tap to Pay pairing
What changes after migration ?
Rest assured, you can still accept card payments through HitPay in the same way you do today once migration is complete. Your transaction history, and other payment methods are not affected. With a Stripe Standard Connect account, your relationship with Stripe becomes more direct. This means that payouts and card balances can only be accessed only via Stripe. Here is what is different:| Area | What changes |
|---|---|
| Fees | Stripe’s standard processing rates apply directly to your account. HitPay charges 0.5% on your transactions regardless of payment method — your HitPay dashboard reflects HitPay fees only |
| Stripe Dashboard | You get a full Stripe Dashboard to view and manage your account directly |
| Fraud & disputes | You bear liability for fraud and disputes on direct charges |
| Payouts & banking | Payouts are controlled by Stripe directly, not HitPay — you manage your banking details and payout schedule in your Stripe Dashboard |
FAQ
What is Stripe Standard Connect vs Custom Connect?
What is Stripe Standard Connect vs Custom Connect?
HitPay partners with Stripe to process card payments. There are two ways this connection can be set up:
| Stripe Custom Connect | Stripe Standard Connect | |
|---|---|---|
| How it works | HitPay manages the Stripe connection on your behalf. You interact with Stripe through HitPay only. | You have a direct relationship with Stripe. You connect your own Stripe account to HitPay. |
| Stripe Dashboard | Not available to you directly | Full access to your own Stripe Dashboard |
| Verification | Handled through HitPay | Handled directly with Stripe |
| Disputes & fraud liability | Managed by HitPay | You handle directly with Stripe |
| Payouts & banking | Managed by HitPay | You set up and manage directly with Stripe |
Standard Connect gives you more direct control and visibility into your Stripe account, while Custom Connect kept most of that behind the scenes.
Why is HitPay making this change?
Why is HitPay making this change?
We are moving to Stripe Standard Connect for several reasons both for platform integrity and to better protect merchants.
- Reducing chargeback and fraud risk
- Aligning with Stripe’s platform requirements
- Better experience for merchants
- Full Stripe Dashboard access — view transactions, payouts, disputes, and account health directly
- Direct Stripe support — you can contact Stripe directly for account-level issues, not just through HitPay
- More transparency — see exactly how your card payments are processed and settled
- Consistent onboarding — your setup mirrors how new HitPay users in your region are onboarded today
How does this affect refunds?
How does this affect refunds?
Refunds are not affected by this migration. You can continue to initiate refunds the same way — either from the HitPay dashboard or directly from your Stripe dashboard. The refund mechanism remains the same.Please note that transaction fees collected on the original payment are not returned as part of a refund.
Where can I view my payout schedule and balance?
Where can I view my payout schedule and balance?
After migration, your payout schedule and available balance are managed directly through your Stripe account. You can view and configure these in your Stripe Dashboard under Balances and Payouts.These details will no longer be visible in your HitPay dashboard.
How does Stripe Radar fraud detection work with my Standard account?
How does Stripe Radar fraud detection work with my Standard account?
With Stripe Standard Connect, Stripe Radar fraud detection rules are applied based on your own Standard Stripe account’s rules — not HitPay’s rules.This means:
- Your Radar rules apply. Any Radar rules you configure in your Stripe Dashboard are the ones that run on your transactions.
- HitPay’s Radar rules do not apply. HitPay’s internal fraud rules are not inherited by your Standard account.
- You are responsible for your fraud configuration. You can set up custom Radar rules, review flagged payments, and manage blocklists directly in your Stripe Dashboard under Radar.