Guidelines for processing refunds and chargebacks with Hitpay
Payment Method | Refund Processing Time | Refund amount deducted from? | Max Refund Period |
---|---|---|---|
Cards | 3 - 5 Business Days | Card Balance Cards (by Adyen) Balance | None |
PayNow QR | Instant | HitPay Balance | 30 Days |
GrabPay | Instant | HitPay Balance | 30 Days |
PayLater by Grab | Instant | HitPay Balance | 30 Days |
ShopeePay | Instant | HitPay Balance | 30 Days |
SPayLater | Instant | HitPay Balance | 30 Days |
Atome | Instant | HitPay Balance | 30 Days |
WeChat Pay | Instant | HitPay Balance | 30 Days |
AliPay Plus | Instant | HitPay Balance | 30 Days |
Shopback Pay | Instant | HitPay Balance | 30 Days |
UPI | Not Applicable | Not Applicable | Not Applicable |
Country | Chargeback Fee |
---|---|
Singapore | 20 SGD |
Malaysia | 200 MYR |
Australia | 40 AUD |
New Zealand | 45 NZD |
USA | 25 USD |
United Kingdom | 25 GBP |
Canada | 30 CAD |
UAE | 100 AED |
Brazil | 110 BRL |
Hong Kong | 170 HKD |
India | 2000 INR |
Japan | 3000 JPY |
Thailand | 600 THB |
Mexico | 400 MXN |
Czechia | 700 CZK |
Denmark | 250 DKK |
Sweden | 300 SEK |
European Union | 25 EUR |
When I refund a transaction, will the linked Shopify/WooCommerce order be refunded?