What is a Balance?
A balance is the total amount of funds for a given payment provider. There can be two balances for a merchant’s Hitpay account. One is the Hitpay Balance and the other is the Card Balance.The HitPay Balance comprises of four balance buckets: - Available to
pay out: Includes funds that are ready to be paid out now. You can
choose to automatically payout as per the payout schedule here or
manually payout. Manual payout allows you to keep your balance in HitPay
without paying into your bank account. - On the way to your bank:
Includes funds that are in transit and not yet available to be paid out
to your bank account. - Reserve: Includes funds that can be used to
pay for refunds and chargebacks. Funds can be added to the Reserve fund
from the Available to pay out funds. - Deposit: Funds that are
reserved to cover a negative balance on a HitPay account. Deposits are
applied by HitPay for merchant accounts from high-risk categories.
Your HitPay balance needs to be sufficient to cover any refunds for
non-card payments.
What is a Payout?
In order for your business to receive funds, HitPay makes automatic payouts to your bank account. When you start processing live payments from your customers with HitPay, you will receive the corresponding payouts to your bank account according to the schedule provided below. Do note that each Balance will have its own separate payouts. You can view a list of all of your payouts and the date that they are expected to be received in your bank account in the HitPay Dashboard under Bank Payouts.First Payout
For Card (Stripe) payment method, Stripe has a policy that the first payout will always be delayed for around 7-14 days after receiving first successful payment. Processing subsequent payouts then happens according to the account’s payout schedule. This is for Stripe-enabled countries only.Minimum Payout
The minimum payout amount (after deducting fees) is dependent on your country of registration. You may check Stripe’s article relating to minimum payout amount.When do I get paid by HitPay (Payout schedule by country)
You can view a list of all of your payouts and the date that they are expected to be received in your bank account in the HitPay Dashboard under Bank Payouts Select your country to view payout details and schedules:| Balance | Payment Methods Included | Frequency | Payout Done By |
|---|---|---|---|
| HitPay Balance | PayNow QR GrabPay PayLater by Grab ShopBack Shopee Pay SPayLater Atome WeChat Pay | T + 1 Calendar Day | HitPay |
| Card Balance | All Cards | From T + 1 Business Day (Final payout schedule determined by Compliance on a case-by-case basis) | Stripe |
Minimum to pay out: SGD 1 (after deducting fees).
Changing Payout Schedule for HitPay Payouts
You can customize the payout schedule for funds accumulated in the HitPay Wallet. Follow these steps:- Navigate to Bank Payouts > HitPay Balance.
- Click on Available to Pay Out.
- Choose the desired automatic processing frequency: daily, weekly, or monthly.
USD Payouts in Singapore
You can add a USD bank account under Settings > Bank Accounts. Please note that the USD bank account must be domiciled in Singapore. When you add a USD bank account, all USD payments will be automatically credited to the linked USD bank account. Non-USD payments will be converted to SGD as usual and paid out to the designated SGD account. Before adding a USD bank account, you must have at least one SGD account set up. When you link a USD bank account, the following fees are applied for transactions:- Transaction fees: 5.65% + SGD $0.50 (This represents the base transaction cost.)
- Conversion fees: An additional 2% on non-SGD transactions (This fee is only applicable if a conversion is required.)
- Note: There are no charges on payout.
Supported Bank Accounts by Country
Singapore
Singapore
- ABN AMRO BANK NV
- AMERICAN EXPRESS BANK LTD
- ANEXT BANK PTE. LTD.
- ANZ SINGAPORE
- BANGKOK BANK PUBLIC COMPANY
- BANK OF AMERICA
- BANK OF CHINA
- BANK OF INDIA
- BANK OF NEW ZEALAND
- BANK OF TOKYO-MITSUBISHI
- BNP PARIBAS
- CALYON
- CHINATRUST COMMERCIAL BANK CO., LTD
- CIMB BANK BERHAD
- CITIBANK NA
- CITIBANK SINGAPORE
- CITIC Bank International Ltd
- COMMERZBANK AG
- COMMERZBANK SG
- DBS Bank/POSB
- DEUTSCHE BANK
- DnB NOR Bank ASA
- FAR EASTERN BANK
- FIRST COMMERCIAL BANK
- HABIB BANK LIMITED
- HL BANK
- HONGKONG & SHANGHAI BANKING CORPORATION (HSBC)
- ICICI BANK
- INDIAN BANK
- INDIAN OVERSEAS BANK
- INTERNALTIONALE NEDERLANDEN BANK N.V.
- INTESA SANPAOLO S.p.A
- INTESABCI S.P.A.
- Industrial & Commercial Bank of China
- JP MORGAN CHASE BANK, N.A.
- KEB HANA BANK
- MALAYAN BANKING BERHAD
- MAYBANK SINGAPORE LIMITED
- MIZUHO CORPORATE BANK, LTD
- MOSCOW NARODNY BANK LIMITED
- NATIONAL AUSTRALIA BANK LTD
- NATIONAL BANK OF KUWAIT, SAK
- NORDEA BANK FINLAND PLC
- OVERSEA-CHINESE BANKING CORPORATION LTD
- PT. BANK NEGARA INDONESIA
- RHB BANK BERHAD
- SINGAPORE ISLAND BANK
- SKANDINAVISKA ENSKILDA BANKEN
- SOCIETE GENERALE
- STANDARD CHARTERED BANK
- STATE BANK OF INDIA
- SUMITOMO MITSUI BANKING CORPORATION
- SVENSKA HANDELSBANKEN AB (PUBL)
- SWISS BANK CORP
- THE BANK OF EAST ASIA
- THE BANK OF NOVA SCOTIA
- THE DAI-ICHI KANGYO BANK, LTD
- UCO BANK
- UNION DE BANQUES ARABES ET FRANCAISES
- UNITED OVERSEAS BANK LTD
- Wise Asia-Pacific Pte Ltd
Malaysia
Malaysia
- Affin Bank
- Affin Islamic Bank
- Agrobank
- Al-Rajhi Banking & Investment Corporation
- Alliance Bank
- AmBank
- AmBank Islamic
- BNP Paribas
- Bank Islam
- Bank Kerjasama Rakyat Malaysia
- Bank Muamalat
- Bank Simpanan Nasional
- Bank of America
- Bank of China
- Bank of Tokyo-Mitsubishi UFJ
- CIMB Bank
- CIMB Islamic Bank
- Citibank
- Deutsche Bank
- HSBC Amanah
- HSBC Bank
- Hong Leong Bank
- Hong Leong Islamic Bank
- Industrial & Commercial Bank of China (ICBC)
- JP Morgan Chase
- Kuwait Finance House
- Maybank
- Mizuho Bank
- OCBC Al-Amin Bank
- OCBC Bank
- Public Bank
- RHB Bank
- Standard Chartered Bank
- Sumitomo Mitsui Banking Corporation
- United Overseas Bank
Philippines
Philippines
- ALLBANK (A Thrift Bank), Inc.
- Al-Amanah Islamic Investment Bank
- Asia United Bank
- Australia and New Zealand Bank
- BANK OF FLORIDA INC.
- BANK OF MAKATI (A SAVINGS BANK), INC.
- BANKO, A SUBSIDIARY OF BPI
- BDO Network Bank
- BIÑAN RURAL BANK, INC.
- Banco De Oro Unibank, Inc.
- Bangko Kabayan, Inc. (A Private Development Bank)
- Bangko Mabuhay (A Rural Bank), Inc.
- Bangko Nuestra Señora Del Pilar, Inc. (A Rural Bank)
- Bangkok Bank Public Co., Ltd.
- Bank Of America, National Association
- Bank Of China
- Bank Of Commerce
- Bank Of The Philippine Islands
- CATHAY UNITED BANK CO., LTD. - MANILA BRANCH
- CIMB Bank Philippines Inc
- COOPERATIVE BANK OF QUEZON PROVINCE
- CTBC Bank (Philippines) Corp.
- Camalig Bank
- Cantilan Bank, Inc. (A Rural Bank)
- Cebuana Lhuillier Rural Bank, Inc.
- China Bank Savings
- China Banking Corporation
- Citibank N.A.
- Community Rural Bank of Romblon, Inc.
- Country Builders Bank, Inc. (A Rural Bank)
- DCPay Philippines, Inc.
- Deutsche Bank
- Development Bank of the Philippines
- Dumaguete City Development Bank, Inc.
- Dungganon Bank Inc.
- East West Rural Bank, Inc.
- East-West Banking Corporation
- Equicom Savings Bank, Inc.
- First Consolidated Bank Inc.
- Globe Gcash
- GoTyme Bank Corporation
- Guagua Rural Bank, Inc.
- HK and Shanghai Banking Corp.
- HSBC Savings Bank, Inc.
- ING Bank N.V.
- Industrial & Commercial Bank of China, Ltd
- Industrial Bank of Korea - Manila
- Innovative Bank, Inc. (A Rural Bank)
- JPMorgan Chase Bank
- KEB Hana Bank
- LAGUNA PRESTIGE BANKING CORPORATION (A RURAL BANK)
- LULU FINANCIAL SERVICES (PHILS), INC.- Participation Temporarily Deactivated
- Land Bank Of The Philippines
- MALARAYAT RURAL BANK, INC.
- MONEY MALL RURAL BANK, INC.
- MUFG Bank, Ltd
- MVSM BANK (A RURAL BANK SINCE 1953), INC.
- Malayan Bank
- Maya Bank, Inc.
- Maybank Philippines, Inc.
- Mega Intl Comml Bank Co. Ltd
- Metropolitan Bank and Trust Co
- Mizuho Bank, Ltd.
- NEW RURAL BANK OF SAN LEONARDO (NUEVA ECIJA), INC.
- PAYMONGO PAYMENTS, INC.
- Paymaya Philippines, Inc.
- Philippine Bank of Communications
- Philippine Business Bank
- Philippine National Bank
- Philippine Savings Bank
- Philippine Trust Company
- Philippine Veterans Bank
- Producers Savings Bank Corporation
- Queen City Development Bank, Inc.
- RBT BANK, INC. A RURAL BANK
- RURAL BANK OF BACOLOD CITY, INC.
- RURAL BANK OF BAUANG, INC.
- RURAL BANK OF LA PAZ, INC.
- RURAL BANK OF LEBAK (SULTAN KUDARAT), INCORPORATED
- RURAL BANK OF PORAC (PAMPANGA), INC.
- RURAL BANK OF ROSARIO (LA UNION), INC.
- RURAL BANK OF SAGAY, INC.
- RURAL BANK OF STA. IGNACIA, INC.
- Rang-Ay Bank, Inc. (A Rural Bank)
- Rizal Commercial Banking Corp.
- Robinsons Bank Corporation
- Rural Bank of Digos, Inc.
- Rural Bank of Montalban, Inc
- Seabank Philippines, Inc.
- Security Bank Corporation
- Shinhan Bank
- Sterling Bank Of Asia
- Sumimoto Mitsui Banking Corp
- TAYOCASH, INC.
- The Standard Chartered Bank
- Tonik Digital Bank, Inc.
- UNO BANK, INC.
- USSC MONEY SERVICES, INC.
- Union Bank of the Philippines
- Union Digital Bank
- United Overseas Bank Phils.
- Wealth Development Bank, Inc.
- Yuanta Savings Bank, Inc.
- ZYBI TECH, INC.
Indonesia
Indonesia
- BANK ALADIN SYARIAH
- BANK ALLO
- BANK ANZ INDONESIA
- BANK ARTHA GRAHA
- BANK BCA SYARIAH
- BANK BNI 46
- BANK BRI
- BANK BSI (BANK SYARIAH INDONESIA)
- BANK BTPN SYARIAH
- BANK BUKOPIN SYARIAH
- BANK BUMI ARTA
- BANK CAPITAL
- BANK CCB INDONESIA
- BANK CIMB NIAGA
- BANK COMMONWEALTH
- BANK CTBC INDONESIA
- BANK DANAMON INDONESIA
- BANK DBS INDONESIA
- BANK DIGITAL BCA
- BANK GANESHA
- BANK HSBC
- BANK IBK INDONESIA
- BANK ICBC
- BANK INA PERDANA
- BANK INDEX SELINDO
- BANK JABAR
- BANK JABAR BANTEN SYARIAH
- BANK JAGO
- BANK JASA JAKARTA
- BANK JATENG
- BANK JTRUST INDONESIA
- BANK KB BUKOPIN
- BANK KEB HANA
- BANK MANDIRI
- BANK MANDIRI TASPEN POS
- BANK MASPION INDONESIA
- BANK MAYAPADA INTERNATIONAL
- BANK MAYORA
- BANK MEGA
- BANK MESTIKA DHARMA
- BANK MNC INTERNASIONAL
- BANK MUAMALAT INDONESIA
- BANK MULTI ARTA SENTOSA
- BANK NATIONAL NOBU
- BANK NEO COMMERCE
- BANK OCBC NISP
- BANK OF INDIA INDONESIA
- BANK OKE INDONESIA
- BANK PANIN
- BANK PANIN DUBAI SYARIAH
- BANK PERMATA
- BANK PRIMA MASTER
- BANK QNB KESAWAN
- BANK RAYA INDONESIA
- BANK SAHABAT SAMPOERNA
- BANK SBI INDONESIA
- BANK SEABANK INDONESIA
- BANK SHINHAN INDONESIA
- BANK SINARMAS
- BANK STANDARD CHARTERED
- BANK SULSELBAR
- BANK SULUTGO
- BANK SUMUT
- BANK SYARIAH MEGA
- BANK UOB BUANA INDONESIA
- BANK VICTORIA INTERNASIONAL
- BANK VICTORIA SYARIAH
- BANK WOORI SAUDARA
- BII Maybank
- BPD ACEH
- BPD BALI
- BPD BANTEN
- BPD BENGKULU
- BPD DIY
- BPD DKI JAKARTA
- BPD JAMBI
- BPD KALBAR
- BPD KALSEL
- BPD KALTENG
- BPD KALTIMTARA
- BPD LAMPUNG
- BPD MALUKU
- BPD NUSA TENGGARA BARAT
- BPD PAPUA
- BPD RIAU
- BPD SULAWESI TENGAH
- BPD SULAWESI TENGGARA
- BPD SUMATERA BARAT/BANK NAGARI
- BPD SUMSEL BABEL
- Bank BCA
- Bank BTN
- Bank BTPN
- Bank Jatim
- Bank NTT
- CITIBANK
- MUFG BANK
- OVO
- THE BANK OF CHINA
Thailand
Thailand
- BANGKOK BANK PUBLIC COMPANY LTD. [002]
- BANK FOR AGRICULTURE AND AGRICULTURAL COOPERATIVES [034]
- BANK OF AMERICA, NATIONAL ASSOCIATION [027]
- BANK OF AYUDHYA PUBLIC COMPANY LTD. [025]
- BANK OF CHINA (THAI) PUBLIC COMPANY LIMITED [052]
- BNP PARIBAS [045]
- CIMB THAI BANK Public Company Limited [022]
- CITIBANK, N.A. [017]
- DEUTSCHE BANK AG. [032]
- EXPORT-IMPORT BANK OF THAILAND [035]
- GOVERNMENT HOUSING BANK [033]
- GOVERNMENT SAVINGS BANK [030]
- INDIAN OVERSEA BANK [029]
- INDUSTRIAL AND COMMERCIAL BANK OF CHINA (THAI) PUBLIC COMPANY LIMITED [070]
- ISLAMIC BANK OF THAILAND [066]
- JPMORGAN CHASE BANK, NATIONAL ASSOCIATION [008]
- KASIKORNBANK PUBLIC COMPANY LTD. [004]
- KIATNAKIN BANK PUBLIC COMPANY LIMITED [069]
- KRUNG THAI BANK PUBLIC COMPANY LTD. [006]
- LAND AND HOUSES BANK PUBLIC COMPANY LIMITED [073]
- MEGA INTERNATIONAL COMMERCIAL BANK PUBLIC COMPANY LIMITED [026]
- Mizuho Bank, Ltd. Bangkok Branch [039]
- OVER SEA-CHINESE BANKING CORPORATION LIMITED [009]
- RHB BANK BERHAD [023]
- SIAM COMMERCIAL BANK PUBLIC COMPANY LTD. [014]
- SMALL AND MEDIUM ENTERPRISE DEVELOPMENT BANK OF THAILAND [098]
- STANDARD CHARTERED BANK (THAI) PUBLIC COMPANY LIMITED [020]
- SUMITOMO MITSUI BANKING CORPORATION [018]
- SUMITOMO MITSUI TRUST BANK (THAI) PUBLIC COMPANY LIMITED [080]
- THANACHART BANK PUBLIC COMPANY LTD. [065]
- THE HONGKONG AND SHANGHAI BANKING CORPORATION LTD. [031]
- THE THAI CREDIT RETAIL BANK PUBLIC COMPANY LIMITED [071]
- TISCO BANK PUBLIC COMPANY LIMITED [067]
- TMB BANK PUBLIC COMPANY LIMITED [011]
- UNITED OVERSEAS BANK (THAI) PUBLIC COMPANY LIMITED [024]
FAQs
Have questions about payouts? Check out these frequently asked questions:Can I customize the payout frequency for HitPay payouts?
Can I customize the payout frequency for HitPay payouts?
Yes, you can customize the payout frequency for HitPay payouts. Refer to the Changing Payout Schedule for HitPay Payouts section for instructions.
Why is my balance negative?
Why is my balance negative?
HitPay merchants are required to maintain their account’s balance for card payments and ensure that it does not become negative. A negative card payments balance on your HitPay account may occur and accrue due to the time differences between HitPay payouts that are sent to your bank account and when a customer refund is executed.If you have a significant negative balance that needs to be addressed, please email compliance@hit-pay.com with the following header: HitPay [Your Account Name] Negative Card Payments Balance Top-Up Required for further instructions.