The HitPay dashboard provides you with the ability to monitor and analyze your transactions and gain insights into your business’s performance. This guide takes you on an comprehensive journey through the Sales & Reports features on HitPay.
Exporting of transaction is only available on the Web dashboard
You can easily export your transactions reports from the HitPay dashboard. Navigate to the Web dashboard > Bank Payouts > Transactions and click on Export Transactions button, select the colums you would like to include and click on Download button. Once the export is completed an email will be sent to you.
Above is a sample transaction report that can be exported from your Hitpay dashboard. Here are the different information that the report may contain:
ID - States the Transaction ID of the payment
Channel - States whether the payment was made via Payment Gateway or Point of Sale
Payment Gateway - Payments made via e-commerce plugins and APIs, Payment links, Online store, and Invoicing
Point of Sale - Payments made using the Point of Sale feature via Web or POS app
Plugin - States what plugin was used for the payment
Plugin Reference - States the corresponding reference ID of the plugin used
Method - States the payment method used
Status - States whether payment is successful, voided, or refunded
Additional Reference - States the reference ID of the payment from the payment provider
Order ID - States corresponding Order ID if payment was for a website checkout
Customer Name - States the customer's name
Receipt Recipient - States the customer's email address and where the receipt can be sent to
Remarks Column - Any additional description for the payment
Products - States the products ordered for the payment
Currency - States the currency used to charge the payment
Charge Amount - States the transaction amount based on the original currency
Refunded Amount - States any refunded amount
Cashback - States the cashback amount if applicable
Cashback Fee - States the cashback fee amount if applicable
Converted Amount - States the converted amount to home/default currency
All Inclusive Fee Amount - States corresponding transaction fee in home/default currency
Net Amount - States the net amount of transactions after fee is deducted
Payment Details - States the payment method details
All Visa and Mastercard payments from cards issued locally will be considered domestic card payments
All American Express payments, and Visa and Mastercard payments from cards issued outside of home country will be considered international card payments
Completed Date - States the timestamp when the payment was completed
Store URL - This field specifies the website URL where the payment was made. If you are using the same HitPay account across multiple e-commerce stores, you can use this value to differentiate them.
You can access your sales reports by navigating to Bank Payouts > Reports on your HitPay Dashboard.
Before you can export your sales reports, you need to set a filter based on the “Sales Channel” and you also need to specify a Date From(Start Date) & Date To(End Date)
Cashiers will only be able to view their own transactions and cannot view other user’s transactions.
Yes the reports feature includes all transactions made from your HitPay account regardless of channel.
Refunds
Below are the charges and processing time associated with refunds:
Refund function is currently not yet available for UPay Payment Method for Philippines-based merchants and for some payment methods for Indonesia-based merchants.
Chargebacks
Chargeback fee + full original transaction amount will be reversed from the merchant balance:
European Union includes Austria, Belgium, Finland, France, Germany, Luxembourg, Netherlands, Portugal, Ireland, Italy, and Spain.
All card payments are processed using 3DS technology which by default protects all HitPay merchants from chargeback and shifts the liability of the payment to the bank. However in the event that the issuing bank submits a chargeback, the above fees will be applicable.
As HitPay is the merchant on record and is taking risk on behalf of the merchant, in the event of a chargeback, HitPay will deduct the chargeback fees and full transaction amount immediately from the merchant’s Stripe balance.
Payments that have been successfully authenticated using 3D Secure are covered by a liability shift. Should a 3D Secure payment be disputed as fraudulent by the cardholder, the liability shifts from you to the card issuer i.e the bank.
If a customer disputes a payment for any other reason (for example, product not received) then the standard dispute process applies.
Policies are subject to change without further notice.
