Overview
- Web Dashboard
- Mobile App
HitPay provides a comprehensive user management system accessible directly from the HitPay dashboard under Settings > Staff.
Inviting Team Members
You have the ability to invite members of your team to access your HitPay account. New users can be invited via email, and it’s essential to assign a specific role and location to each new user. Before designating a role to a team member, familiarize yourself with the list of actions each role is permitted or restricted from performing. For more details, refer to the list of permissions associated with each role.Users Locations
Admins have access to all locations.
Accepting an Invitation
Upon being invited to access HitPay as an Admin, Manager, or Cashier, the user will receive an email. By clicking “View Invitation,” the invited user will be directed to create a user account. The invitee can then click the “Accept” button to start accessing HitPay.Transferring Ownership
A HitPay business has a single Owner. Transferring ownership hands the Owner role to an existing team member with the Admin role, and changes your own role to Admin. Only the current Owner can do this, and it isn’t available for partner accounts.1
Open Settings > Staff
From the HitPay dashboard, go to Settings > Staff.
2
Start the transfer
On the Admin you want to promote, open the ⋯ menu (or their user details page) and select Transfer Ownership. The recipient must be an active Admin — not a pending invite, Manager, or Cashier.
3
Verify it's you
Enter your account password. If you have two-factor authentication (2FA) enabled, you’ll also be asked for a verification code. Confirm to complete the transfer.