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Action required by 5 June 2026. This affects HitPay users who accept card payments and are based OUTSIDE Singapore, Malaysia, the Philippines, and Indonesia. If you do not complete the migration before this date, your ability to accept card payments may be interrupted.
This guide is for merchants based outside Singapore, Malaysia, the Philippines, and Indonesia. If you are in one of those countries, card payments are already supported natively through HitPay.
HitPay supports card payments globally through Stripe Standard Connect. This gives you a direct relationship with Stripe — your own Stripe Dashboard, your own payout schedule, and full visibility into your card transactions — while still accepting payments through HitPay.

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How it works

When you connect a Stripe Standard account to HitPay, card payments made through your HitPay payment links, online store, or integrations are processed via your Stripe account. Funds are paid out directly by Stripe to your bank account.

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Pricing

Card payments follow Stripe’s standard published rates for your region, plus a 0.5% HitPay application fee per transaction.
Stripe’s processing fee is charged by Stripe and visible in your Stripe Dashboard. The HitPay application fee is charged separately and visible in your HitPay Dashboard.

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Connect your Stripe account

1

Go to Payment Methods

Log in to your HitPay Dashboard and go to Settings → Payment Methods. You will see a Cards (Stripe Standard Account) option — click on it to begin.Payment Methods page showing Cards and Cards (Stripe Standard Account)
2

Connect your Stripe account

The Stripe onboarding page will open. You can either:
  • Connect an existing Stripe account using your existing Stripe email, or
  • Create a new Stripe account with a new email address.
Follow the prompts to complete the connection.Stripe onboarding page showing Get started with Stripe
3

Complete the onboarding form

Fill in your business details as requested by Stripe. This may include business information, identity verification, and banking details. Complete all steps to activate your card payment capability.
4

Confirm your account is active

Once done, you will see Stripe Standard Connect shown as active in your Payment Methods page. When you log in to your Stripe Dashboard, you will see the HitPay logo alongside your company logo — this confirms your Standard account is successfully linked to HitPay.Stripe Dashboard showing HitPay Payment Solutions under the account namePayment Methods page showing Cards (Stripe Standard Account) as Active
The process typically takes a few minutes. You will see a confirmation once your account is successfully connected.

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Terminal setup

If you use HitPay terminals, some additional steps are required after connecting Stripe Standard. WiFi Terminals WiFi terminals must be re-registered after connecting your Stripe Standard account:
  1. Go to Point of Sale → Card Terminals in your HitPay Dashboard.
  2. For each WiFi terminal, open the terminal details.
  3. Select Delete Terminal, then Register Terminal to re-add it.
  4. Repeat for every WiFi terminal.
WiFi terminals will not work until you complete this re-registration process.
Tap to Pay You may need to reconfigure Tap to Pay after connecting:
  • Open your HitPay App > More > Terminal > Forget Terminal
  • Reinitiate Tap to Pay pairing
Bluetooth Terminals Bluetooth terminals are not affected and will continue to work as normal.

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FAQ

HitPay partners with Stripe to process card payments. There are two ways this connection can be set up:
Standard Connect gives you more direct control and visibility into your Stripe account, while Custom Connect kept most of that behind the scenes.
HitPay uses Stripe Standard Connect for several reasons, both for platform integrity and to better protect merchants.
  1. Reducing chargeback and fraud risk
  2. Aligning with Stripe’s platform requirements
  3. Better experience for merchants
Standard Connect unlocks benefits that Custom Connect does not offer:
  • Full Stripe Dashboard access — view transactions, payouts, disputes, and account health directly
  • Direct Stripe support — you can contact Stripe directly for account-level issues, not just through HitPay
  • More transparency — see exactly how your card payments are processed and settled
  • Consistent onboarding — your setup mirrors how new HitPay users in your region are onboarded today
Refunds are not affected. You can continue to initiate refunds the same way — either from the HitPay dashboard or directly from your Stripe dashboard.Please note that transaction fees collected on the original payment are not returned as part of a refund.
Your payout schedule and available balance are managed directly through your Stripe account. You can view and configure these in your Stripe Dashboard under Balances and Payouts.These details are not visible in your HitPay dashboard.
Stripe Standard Connect through HitPay is available in the following countries:If your country is not listed, contact [email protected] for assistance.
With Stripe Standard Connect, Stripe Radar fraud detection rules are applied based on your own Standard Stripe account’s rules — not HitPay’s rules.This means:
  • Your Radar rules apply. Any Radar rules you configure in your Stripe Dashboard are the ones that run on your transactions.
  • HitPay’s Radar rules do not apply. HitPay’s internal fraud rules are not inherited by your Standard account.
  • You are responsible for your fraud configuration. You can set up custom Radar rules, review flagged payments, and manage blocklists directly in your Stripe Dashboard under Radar.
If you previously relied on HitPay to manage fraud rules on your behalf, you should review and configure your own Radar rules after connecting. Learn more in Stripe’s Radar for Connect documentation.

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Need help?

Contact [email protected] and include your registered email address.
Last modified on May 28, 2026