BBPOS WisePos E
Instructions on how to set up and use the BBPOS WisePos E terminal with HitPay.
Overview
The BBPOS WisePos E terminal is designed for secure card transactions. You can use it as a card reader or request a conversion to standalone mode for additional functionality.
Steps to Set Up
- When you receive the device, insert the battery and plug the provided cable into the port with the lightning bolt symbol to power the reader. Press the Power button to switch on the device.
- After switching on for the first time, you will be prompted to connect to a Wi-Fi network. Connect to your Wi-Fi network.
Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. The BBPOS WisePOS E does not support non-password-protected networks, enterprise networks, or IPV6 networks.
- Generate a pairing code (e.g., Tang-Peace-Man) from the settings page on the terminal.
- Connect the reader to your account. Open the HitPay dashboard and navigate to Point of Sales > Terminal > Register Terminal. Insert the code under the Registration Label and connect.
- You can configure your WisePOS E to work on either :
- Reader mode (Connect Terminal with external HitPay POS device or Web App)
- Standalone mode (POS built-in to the Terminal).
Accessing Settings
- Swipe right from the left edge of the reader screen to reveal a Settings button.
- Tap the Settings button and enter the admin PIN 07139.
- From here, you can update your WiFi settings or generate a pairing code for device registration.
- Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.
Connecting Reader to internet
WiFi
To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.
Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. The BBPOS WisePOS E does not support non-password-protected networks, enterprise networks, or IPV6 networks.
Ethernet
Ethernet connectivity requires the use of an optional dock, which provides wired Ethernet connectivity and keeps your smart reader fully charged using the included charging cable. You can purchase the dock separately through the HitPay online store (Singapore-based businesses) or the HitPay dashboard > Point of Sale > Terminal (Non-Singapore based businesses). The Ethernet Dock features a 10/100 Ethernet port and rubber feet for stable countertop use.
To set up the dock:
- Connect the Ethernet cable from your dock to your router.
- Connect the dock to power. It has a minimum power requirement of 5V-2A (10W) and includes a charging cable, which you can plug into any USB-A power adapter (not included).
- When both cables are connected, insert the reader into the dock.
To confirm that the reader is properly docked, verify the reader is charging and the Ethernet icon is visible in the status bar.
Steps to Accept a Payment
To accept payment, follow these steps below :
- Ensure that you have HitPay app running on a separate device, either iOS / Android or Web Browser.
- Go to Point of Sale
- Connect the WisePOS E
- Create a charge and select “Card Terminal” from the list of payment methods.
- You should be prompted to either tap or insert the customer’s card into the terminal. After tapping or inserting the card, wait for the payment success message to appear in the HitPay App.
FAQs
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