HitPay Wallet
Overview
The HitPay Wallet offers a secure and efficient way to manage your incoming funds, providing you with a centralized digital wallet where all your incoming funds are accumulated. Once your HitPay account is created, a wallet is automatically created based on your country’s home currency. With each accepted payment, funds are accumulated within your wallet.
Supported Payment Methods
Singapore
Malaysia
Philippines
Supported Payment Methods:
- PayNow
- Grab
- Shopback
- Shopee Pay
- Atome
Payment Methods Not Part of HitPay Wallet
Singapore
Philippines
Malaysia
Payment Methods:
- Cards by Stripe
Flow of Funds
Understanding the Flow of Funds in Your Wallet
Each wallet consists of three distinct sub-wallets, each serving a specific purpose: available, pending, and reserve.
- Pending Balance: When a payment is made, the corresponding amount is initially accumulated in the pending balance.
- Available Balance: After one day, confirmed payments are moved from the pending balance to the available balance. Funds in the available balance will be paid out in the next payout cycle.
- Reserve Balance: The reserve balance holds funds that can be used for refunds and chargebacks, ensuring a seamless refund process for your customers.
Payouts
For payout information, please refer to the next section.
Viewing Transaction History
You can easily review your complete transaction history within your HitPay account dashboard. Simply navigate to Sales & Reports > Transactions to access all relevant details.
Managing Your HitPay Wallet
Changing Your Payout Schedule
HitPay offers you the flexibility to customize your payout schedule for the funds accumulated in your HitPay Wallet. Whether you prefer weekly, monthly, or manual payouts, you have full control over your financial flow. Click here to learn more
Holding Funds in Your Reserve Wallet
If you wish to maintain a reserve of funds for refund purposes, you can easily move funds to your Reserve wallet. Funds in the Reserve wallet will not be included in regular payouts until they are moved back to the Available balance. Here’s how:
- Go to Sales & Reports > HitPay Balance.
- Click on Reserve.
- Click on the link labeled here to transfer funds between available and reserve balance.
- Select the transfer request, enter the transfer amount, and click Confirm.
Frequently Asked Questions
Got questions about the HitPay Wallet? Check out these common queries: