HitPay point of sale app

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Accepting a Payment

You can either checkout using Quick Sale mode or Point of Sale modes.
  • Launch the HitPay App
Begin by launching the HitPay app on your device. On the home page, input the transaction amount. To proceed, tap the Charge button. This action will present you with various payment methods available for use.
You can also include an invoice number, remarks, or any necessary description under the Add Description field.
  • Choosing Payment Method
From the list of the available payment methods, select the one that suits your customer’s preference or the desired transaction mode and follow the subsequent prompts and guidelines as required.
  • Completing Payment
Once the payment process has been completed successfully, you will be prompted with an option to email or text SMS receipt to your customer and you can also choose to print a physical receipt using HitPay’s Bluetooth receipt printer.

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Card Readers

To accept payment using Card Readers, make sure you’ve already completed the steps to connect a reader to the HitPay App.
  • Launch the HitPay App
Begin by opening the HitPay app on your device. On the home page, enter the transaction amount and tap the Charge button to continue.
You can also add an invoice number, remarks, or any description under the Add Description field.
  • Choose Payment Method
A list of the available payment methods would be shown; select Card Terminal as the payment method and follow the prompts.
  • Completing Payment
You should be prompted to either tap or insert the customer’s card into the terminal. After tapping or inserting the card, wait for the payment success message to appear in the HitPay App.
You can choose to send a receipt by email or print a physical receipt using HitPay’s Bluetooth receipt printer

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Filling in Card Details

The HitPay App offers you the flexibility to accept card payments either through a Terminal or by manually entering card details. Here’s a step-by-step guide to conducting a sale and receiving payments through card entry: Open the HitPay app and input the charge amount and tap the Charge button. Select the Key in Card Details payment method. There are two entry options for the Key in Card Details payment option:

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Manual Card Entry

Enter your customer’s credit card information manually, including Card Number, Card Expiry Date, and CVV. After inputting the details, click Complete Payment.

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Card Scanning

If you prefer a faster entry process, the new scanning feature comes in handy. Here’s how it works for both iOS and Android devices:
  • For iOS (Camera Scanning)
    • Select Scan Card Details
    • Position the credit card within the frame
    • The app will capture the card’s details, including the expiry date
    • Your customer needs to input the CVV for security reasons
    • You may also be prompted to enter an OTP code sent to the customer
    • Enter the OTP and click Complete Payment to finalize the transaction
  • For Android (NFC Scanning)
    • Click on Scan Card Details
    • Ensure that your phone is NFC compatible and has NFC turned on.
    • Place the credit card near the NFC sensor (usually located at the back of the phone)
    • The app captures the card’s details, along with the expiry date
    • Your customer needs to input the CVV for security reasons
    • You may be prompted to enter an OTP code sent to the customer
    • Enter the OTP code and click Complete Payment to process and charge the card
This advanced scanning feature is not currently available in the Philippines (PH) and Indonesia (ID)

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PayNow QR

You also have the option of processing payments via PayNow QR. You generate a QR code that can be scanned by your customer to complete a payment. HitPay collects payments on your behalf for any PayNow QR transactions. Upon collecting the funds from the customers, HitPay will payout to you according to your payout schedule. Hence upon scanning the PayNow QR in the HitPay checkout page, the customer would see the beneficiary as HitPay Payment Solutions Pte Ltd.
  • Launch the HitPay App
Begin by opening the HitPay app on your device. On the home page, enter the transaction amount and tap the Charge button to continue.
You can also add an invoice number, remarks, or any description under the Add Description field.
  • Choose Payment Method
A list of the available payment methods would be shown; select PayNow as the payment method.
  • Completing Payment
A QR code would be generated. Your customer can now scan the code on their smartphone to proceed to checkout and complete the payment. Once the payment has been completed successfully, a payment success message would be displayed in the HitPay App.
You can choose to send a receipt of the transaction to the customer via email or text

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Scan to Pay

Scan to Pay is a convenient payment method that allows you to send the payment checkout experience to the customer’s phone. This is helpful, as some of your customers may not be comfortable with entering their card details manually at the POS. Offering the payment experience through scanning also has another advantage: it can integrate various online payment methods into your POS (e.g., BNPL, ApplePay, etc.).
Customers must use the camera or a QR code scanner to scan. Please do not use the banking app directly.
  • Enter the amount and click on Charge
  • Select “Scan to Pay”
  • Display the generated QR code to your customer
  • Customer should scan the QR code using their camera
  • Wait for payment confirmation on your POS app
  • Payment completed
Scan to Pay involves converting a payment link into a QR code.

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Cash Transaction

The Cash Payment Method is a very straightforward process for logging in-person cash payments into HitPay. On the HitPay App home page, enter the transaction amount and tap the Charge button to continue.
You can also add an invoice number, remarks, or any description under the Add Description field.
A list of the available payment methods would be shown; select Cash as the payment method and click on Complete Payment once you have received cash payment from the customer. You should get a payment success message to confirm the transaction has been successfully recorded.
You can choose to send a receipt by email or print a physical receipt using HitPay’s Bluetooth receipt printer

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FAQ

To modify the currency for quick sale transactions, navigate to your app’s Settings and select Quick Sale Currency.Please be aware that using a non-home currency (currency other than the default currency) for transactions is only applicable to the Filling in Card Details payment method and is not compatible with Terminal payments.

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Follow these steps to reverse a cash transaction using HitPay Dashboard:

  1. Navigate to Bank Payouts > Transactions
  2. Click on the transaction that you would like to reverse
  3. Click on the Void button
  4. Click on the Confirm button and wait for the refund success message
If you want to fully reverse the transaction, leave the refund amount field empty or enter the specific refund amount if you want to partially reverse some funds from the transaction.
HitPay Terminals support Visa, Mastercard, and American Express cards. In addition, mobile wallets such as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay are also supported on HitPay Terminal.The Sunmi V2s terminal has the capabilities to generate PayNow QR code, or a Scan-to-Pay QR code which customers can scan using their own mobile devices to be redirected to a checkout page, wherein all other payment methods available for the your HitPay account will be available for use.
PayNow provides a peer-to-peer funds transfer service available to retail customers of ten participating banks and four participating Non-Bank Financial Institutions (NFIs) in Singapore – Bank of China, CIMB Bank Berhad, Citibank Singapore Limited, DBS Bank/POSB, HSBC, Industrial and Commercial Bank of China Limited, Maybank, OCBC Bank, Standard Chartered Bank, UOB, GrabPay, LiquidPay, Singtel Dash and Xfers.PayNow QR Scan and Pay is supported by the following apps:
  1. DBS/POSB Digibank
  2. UOB Mighty
  3. OCBC PayAnyone
  4. DBS PayLah!
  5. Google Pay Singapore
  6. Citibank Singapore Limited
  7. SC Mobile Singapore
  8. HSBC Singapore
  9. MayBank2u SG
  10. Industrial and Commercial Bank of China Limited
  11. Bank of China
  12. CIMB Bank Berhad, Standard Chartered Bank
  13. GrabPay
  14. LiquidPay
  15. Singtel Dash
  16. Xfers