Loyalty
Eber
Sync your HitPay POS with Eber’s Loyalty Engagement Software
Overview
The HitPay x Eber integration allows you to run a full loyalty program directly from your HitPay POS. Reward points, redeem vouchers, and apply discounts seamlessly no extra steps required for you or your customers.What is Eber?
(Eber) is powerful cloud-based loyalty and marketing platform built to help your business engange and retain customers. It will help you with :- Growing your member base
- Driving repeat purchases
- Boosting revenue with loyalty
Prerequisites
Before starting, ensure you have:- A verified HitPay account
- A paid Eber account (sign up here)
Integration Guide
Step 1) Add your Eber API keys onto the HitPay dashboard
Step 2) Configure HitPay discounts & Eber rewards
Step 3) Start Rewarding Customers
Customer Experience
- New members will need to register via your hosted Eber customer portal
- Members that are available on the list of your Eber portal will be visible when clicking “Add customer via Eber” on the HitPay POS.
- Cashiers need to look up customer by name, email or phone number
- Customers earn points for every eligible transaction.
- Refunds automatically reverse awarded points or restore redeemed rewards.
Supported Reward Types
Currently, the integration only supports the following discount types.- Percentage discounts (e.g. 10% off first purchase)
- Fixed amount discounts (e.g. 10 off)
FAQs
Is the customer loyalty feature paid or free?
Is the customer loyalty feature paid or free?
HitPay doesn’t charge any additional fee to integrate with Eber, however you will need to purchase a subscription plan with Eber directly. More details about their pricing (here)
Where is customer data stored?
Where is customer data stored?
Customer data is stored in Eber, where the members list will be the source of truth. Discount and voucher data is created in HitPay and synced to Eber.
What happens with refunds?
What happens with refunds?
Points or rewards redeemed are automatically reversed.
How do I import existing customer data from HitPay to Eber?
How do I import existing customer data from HitPay to Eber?
You can export customers from HitPay by going to customers > Export → Import into Eber.
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User ManagementThe User Management feature in HitPay allows you to efficiently control access and permissions for your team members within your HitPay account. This provides you with the tools to seamlessly invite new users, designate their roles, and customize their interactions with the system.
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