Overview

Follow this following steps to troubleshoot (Only applicable to WisePad 3 and M2 terminals)

• Ensure that your account is fully verified and you have enabled Card payments
• Ensure the Terminal battery is at least 50% charged
• Ensure the Terminal is not connected to any other device
• Go to your Bluetooth settings, search for your terminal serial number and click “Forget Device”.
• If problem still persists, restart your your app by closing it and opening it again OR deleting and re-installing your app.

You can Order a HitPay terminal from the dashboard by navigating to Point of Sale > Terminals.

HitPay Terminals support Visa, Mastercard, and American Express cards. In addition, mobile wallets such as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay are also supported on HitPay Terminal.

In addition, the WisePOS E and Sunmi V2s terminals have the capabilities to generate PayNow QR code, or a Scan-to-Pay QR code which customers can scan using their own mobile devices to be redirected to a checkout page, wherein all other payment methods available for the your HitPay account will be available for use.

The terminal is only able to accept payments in your default home currency. This means that if for example you are a Singapore-registered merchant, the terminal will only work in SGD just as how only MYR will work for Malaysia-registered merchants.

If you wish to charge in foreign currencies, you can log in to the HitPay app and use the manual Key in Card details from the payment options to accept in-person payments in over 30 global currencies.

HitPay offers a one-year warranty on its Terminal Products from the purchase date. If it’s faulty within a year and you return it as directed, we may fix, replace, or refund you. This warranty only covers proper use and undamaged items. It’s non-transferable. For warranty issues, contact us with the device’s serial number and problem description at support@hit-pay.com.