Instructions on how to connect and use the BBPOS WisePad 3 with HitPay.
Platform | Device Requirements |
---|---|
iOS | iOS 16, iPhone 8 or later |
iPadOS | iPad models released in 2019 or later |
MacOS | MacBook or MacBook Air with Apple Silicon |
Android | Android 9 or above with 3GB or more RAM |
App Marketplace | Apple App Store, Google Play Store |
Countries | SG, MY, PH, ID, TH, AU, NZ, EUROPE, UK, US, CA, HK, KR, JP |
Platform | Device Requirements |
---|---|
iOS | iOS 16, iPhone 8 or later |
iPadOS | iPad models released in 2019 or later |
MacOS | MacBook or MacBook Air with Apple Silicon |
Android | Android 9 or above with 3GB or more RAM |
My terminal isn’t appearing in the discovery list
The WisePad 3 card terminal won't pair with my HitPay POS app, or gets disconnected
My terminal is showing 'System Tampered'
My terminal is frozen
How long does the initial firmware update take?
What do I do if I encounter connection issues?
How long does the battery last on a Wisepad3 full charge?
How do I factory reset WisePad 3?
Is there a warranty for Card Readers?
one-year warranty
on its Terminal Products from the purchase date. If it's faulty within a year and you return it as directed, we may fix, replace, or refund you. This warranty only covers proper use and undamaged items. It's non-transferable. For warranty issues, contact us with the device's serial number and problem description at support@hit-pay.com
.