All-in-One (DX4000) Terminal is only available in Philippines.

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Overview

The HitPay DX4000 is a portable, standalone, all-in-one POS terminal with:
  • Built-in card payments (insert or tap contactless card)
  • Integrated receipt printing
  • Wi-Fi/Mobile Hotspot connectivity support
All-in-One S1F2

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Steps to get your All-in-One Terminal

  1. Sign up for a HitPay account.
  2. Complete your KYC and get approved.
  3. Purchase the terminal.
  4. We will enable Cards (Terminal users only) payment method for you. Contact Sales if it is not enabled.
  5. In your HitPay Dashboard: Payment Methods > Select “Turn On” for “Cards (Terminal users only).
  6. Complete the onboarding form for Cards (Terminal users only).
  7. Once your onboarding is successful, your terminal will be shipped to you — you’re ready to go!
Questions? Email us at support@hit-pay.com

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Video Demo

How to setup and and accept payments with your HitPay All-in-One Terminal:

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Steps to Set Up

  1. Use the provided cable to charge.
  2. Power on the device (left-side button).
  3. Click on the red banner “Oops you are not connected..” to open the WiFi settings popup.
  4. Select a stable, secure WiFi network to continue using the terminal. Public WiFi is not supported due to security reasons. If you see a 504 error during payment, try using Mobile Hotspot or purchase a SIM Card for reliable connection. See FAQs.
  5. Open HitPay App > Log in > Type a charge amount on the keypad > Select “Charge” > You should see “Card Terminal” as Connected
  6. You’re good to go!
Please do not use the Cybersource App as any transactions that go through it will not be recorded in HitPay.

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Steps to Accept a Payment

To accept payment, follow these steps below :
  1. Complete the setup steps above.
  2. Open the HitPay app and log in.
  3. Enter the amount and tap Charge. (Optional) Add invoice number, remarks, or description.
  4. Choose Card Terminal as the payment method.
  5. Tap or insert the customer’s card. Wait for payment success notification.
  6. Choose to print receipts, or not.
  7. Wait for success confirmation on the HitPay App.
Please wait for both success transaction screens (Steps 5. and 7.) to confirm payment. If you encounter any issue, please take a picture and share it to our support@hit-pay.com team for investigation.

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Specifications

FeatureDescription
ProcessorQuad-core ARM Cortex A53, 1.3GHz with a dedicated security processor
Memory8GB Flash and 1GB RAM (expandable via MicroSD card slot)
Display5-inch color touchscreen with 854 x 480 resolution
Card ReadersMagnetic stripe reader (ISO 1/2/3), smart card reader (EMV L1 & ISO7816), NFC/contactless reader (EMV Contactless L1 3.1 compliant)
ConnectivityWi-Fi, Bluetooth 4.2, optional 4G, 3G, and GPRS
PrinterIntegrated thermal printer with 40mm diameter
Battery2200mAh Li-ion battery (15.8Wh) – portable version
SecurityPCI PTS v6 certified
Operating SystemAndroid 10

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FAQs

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Connectivity & Setup

  1. What if my device has connection issues?
    Click on the red banner “Oops you are not connected..” to open the WiFi settings popup. Alternatively, go to Settings > Check Reader Settings > Change WiFi Settings and select a stable, secure WiFi network to continue using the terminal.
  2. Do I need a SIM card to use the terminal?
    No, if you have a stable and strong WiFi connection. A SIM card is useful in locations without good WiFi coverage.
  3. Does it come with its own SIM/data plan, or do I need to provide one?
    You will need to provide your own SIM card and data plan.
  4. How can I connect my SIM card? Does it work on Smart and Globe? Prepaid or Postpaid?
    Insert your SIM card into the slot, then configure it under Settings > Network. The terminal works with both Smart and Globe networks, prepaid or postpaid.
  5. How do I change the receipt header (store name, business address, contact info)?
    You will need to contact our Support Team (support@hit-pay.com) to make the change and we will tell you the follow-up steps.
  6. Why am I getting a 504 error when I accept a payment?
    The terminal can only connect to a secure WiFi network. This means public WiFi in shopping malls or outdoor areas might not work. We recommend you connect it to your Mobile Hotspot or purchase a SIM card for reliable connectivity. For more information on troubleshooting your WiFi connection, please refer to https://docs.hitpayapp.com/pos/readers/wisepose#reader-is-unable-to-connect.

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Payments & Card Acceptance

  1. Which card brands are accepted?
    Visa and Mastercard are accepted.
  2. Does it work with GCash Mastercard, GrabPay Card, or other prepaid cards?
    Yes, as long as the prepaid card is powered by Visa, Mastercard, or other supported networks.
  3. Can it accept foreign cards?
    Yes, the terminal can process international cards from supported networks. Please note that international cards follow a separate fee of 4%, instead of the usual domestic card fee of 3%.
  4. Does it support tap to pay and swipe card?
    Yes, it supports contactless (tap), chip insert, and magnetic stripe swipe transactions.
  5. Can I void a payment?
    No. Due to partner limitations, you cannot void payments. You can issue refunds after 2 days of the charge being confirmed. Refunds are credited back to your customer’s account within 3–5 working days, depending on their card issuer.
  6. How do I process refunds on the dashboard?
    Go to HitPay Dashboard > Transactions, select the transaction, then click Refund and confirm the action.
  7. Where can I monitor my payouts for transactions made via the terminal?
    Go to HitPay Account > Bank Payouts > HitPay Balance to see your payouts.
  8. Can HitPay terminals generate physical & digital receipts for all payment methods, for example GCash, QR Ph, or only for card transactions?
    Physical receipts can be generated for card transactions. Digital receipts can be issued for all payments (e.g. GCash, QR Ph) via email or SMS.

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Hardware & Usage

  1. What happens if the terminal breaks? Is there a replacement policy?
    You may contact HitPay Support (support@hit-pay.com). If the damage is covered under warranty, a replacement unit will be provided.
  2. Is there a warranty? How long?
    Yes, the terminal comes with a standard one-year warranty against manufacturing defects.
  3. Is the thermal paper free? What size does it use?
    The terminal comes with an initial roll for free. It uses standard 58mm width x 40mm diameter thermal paper rolls, which you can purchase from most office supply or e-commerce stores.
  4. How long is the battery life?
    The terminal can last up to 8–10 hours on a full charge, depending on usage.
  5. Can it charge via power bank?
    Yes, you can use a power bank with a compatible USB-C cable to charge the terminal.
  6. Can I have multiple terminals under one account?
    Yes, you can register multiple terminals under the same HitPay account.
  7. Can I integrate the HitPay Terminal with my existing point-of-sale (POS) system?
    This is not yet available, but is in development. We will update you once this is possible — stay tuned!

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Pricing, Receipts & Policies

  1. I need an official receipt for the terminal I purchased. Where should I request it?
    Please contact support@hitpayapp.com with your purchase details.
  2. Is there a monthly subscription fee for the terminal?
    No, there is no monthly subscription fee. Only a one-off cost of 10,500 PHP is required. There are also no hidden platform fees.
  3. Is there a sales quota?
    No, there is no sales quota to maintain.
Please contact us support@hit-pay.com if you have any questions.