Printer

If your printer is connected but not printing, it may be due to a problem with the business logo on your receipts. To troubleshoot, follow these steps:

1. Disable the company logo from the receipt customization settings.
2. Go to Settings > Receipt Customization.
3. Toggle off the option that says “Show company logo.”
4. Close the HitPay app and reopen it.
5. Attempt to reprint to test if the issue has been resolved.

You can check the status of your Bluetooth printer’s battery by looking at the LED indicator, which provides the following information:

1. Off: The printer is turned off.
2. Green: The printer has battery power but is not connected to the HitPay app.
3. Blue: The printer has battery power and is connected to the HitPay app.
4. Red: The printer has no battery, and a buzzer will beep to give a warning.

No, it is not possible to pair the Bluetooth printer with the WisePOS E reader to print receipts. To print receipts in this scenario, you will need another phone or device to connect the printer and initiate printing. Alternatively, we recommend using HitPay’s Email Receipt feature to send receipts via WisePOS E.

If you require an all-in-one terminal capable of accepting payments and printing receipts, we suggest considering the purchase of our HitPay All-In-One Terminal with Printer. Please note that this terminal is currently available only in Singapore.

No, the Bluetooth printer cannot be paired with HitPay Web Dashboard’s Point of Sale. It can only be connected through the HitPay App on iOS or Android devices.

Unfortunately, it is not possible to rename your printer due to current technical limitations related to the printer hardware. The printer’s name cannot be controlled or modified.

While we do support most 58mm Bluetooth thermal printers, we strongly recommend using our own printer, which is available for purchase on our Online Store. We specifically test our software with this printer to ensure compatibility. Please be aware that our online store currently only ships within Singapore.

For optimal performance, it’s advisable to maintain a communication distance of up to 10 meters between your device and the Bluetooth printer.