Customer Display Mode

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Overview

The HitPay POS Customer Display Mode converts the HitPay app into a customer-facing display. This allows your customers to easily monitor and review items being added to their cart.

During checkout, the Customer Display device will show the following information:

• Product’s name, quantity, price
• Customer details
• Discounts
• Surcharges
• Taxes
• Order subtotal & total

The Customer Display device also enables end-customers to:

• Select tips
• Enter email/phone number details for receipt delivery
• Scan payment QR codes

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Device Requirements

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Set Up Video

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Pairing

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Customer Display Device

1. Download the HitPay app on your dedicated customer-facing device.
2. Open the HitPay app to generate the pairing code.
   1. If you are not logged in, click on the icon on the top-left of the home screen & select Customer Display Mode.
   2. If you are already logged in, switch to “Customer Display” from the side menu > Mode.

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POS Device

1. Open the HitPay app on your dedicated Point of Sale device. Go to Settings > Hardware > Customer Display.
2. Scan the pairing code.

Once the Customer Display app is paired with your main HitPay POS device, it remains paired.

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Disconnecting

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Customer Display Device

1. Click on the “…” on the top navbar.
2. Click on Exit Customer Display mode.

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POS Device

1. Open the HitPay app on your dedicated Point of Sale device. Go to Settings > Hardware > Customer Display.
2. Click on the Customer Display device from the list.
3. Click on “Forget device”.

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Usage

When the HitPay Customer Display mode is paired with the HitPay POS app, it displays checkout information for any order processed using the paired HitPay POS device.

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Customizing the Customer Display Mode

Customize the Customer Display mode from the HitPay POS app. Through the settings, you can add/update:

• Welcome message: Add a welcome message for your customers. The default message is “Welcome to [Business Name]“.
• Profile image: Display your company logo. If you’ve uploaded your logo in business settings, it will be displayed by default.
• Promotional banners: Add promotional images to be displayed on the customer display mode when idle.

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Troubleshooting

If you’re experiencing connectivity problems between the HitPay POS app and the Customer Display app, then follow these steps:

1. Ensure both devices have a stable network connection.
2. Close and reopen the HitPay POS app.
3. Disconnect the Customer Display mode from the POS app and attempt re-pairing.
4. If the issue persists, contact HitPay support.

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FAQs