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Overview

You can use barcode scanners with HitPay POS to quickly add items to cart. Ensure that your scanner is connected to HitPay POS and that the items have barcodes.

For iOS devices, the HitPay app currently supports Socket Mobile scanners & In-app camera scanners. For Android devices, you can use the in-app barcode scanner via your phone’s camera as an alternative.

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Requirements

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Using the HitPay app

• HitPay POS app downloaded
• A compatible iPad that is running iOS 16 or higher, an iPhone that is running iOS 16 or higher, or a compatible Android device that is running Android 10 or higher.
• A supported external barcode scanner based on the list below (If you’re not planning to use the the in-app camera barcode scanner)

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Supported External Barcode Scanners

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Using the HitPay on the Web

• HitPay dashboard opened on the Web browser
• Any compatible external barcode scanner that is able to connect to your PC/Laptop

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How to add barcodes to your products?

1. Add product (Mobile app)

• Go to products
• Add product
• Enter the barcode field (scan with camera / scan with scanner)

2. Add product (Web)

• Go to Point of Sale > products
• Add product
• Enter the barcode field

3. Bulk Upload

• Go to Point of Sale > Products > Bulk Create
• Download the CSV template
• Enter the barcode field in the CSV column

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Setting up your Barcode Scanner on the Hitpay app

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Pair & Connect your Socket Mobile Scanner with HitPay POS

1. Go to the settings on your iPad or iPhone (not the app settings) and make sure Bluetooth is turned on.
2. In HitPay POS, navigate to Settings > Hardware > Barcode Scanner.
3. Click on “Pair Barcode Scanner”
4. Turn on the barcode scanner by holding the power button until it beeps twice.
5. When you see “Turn on pairing mode”, please hold the large scan buton of the scanner and scan the barcode displayed on the app. The scanner will beep three times to indicate pairing mode is activated.
6. Go to bluetooth settings, the Socket Mobile device should be discoverable.
7. Tap the barcode scanner “Socket …” when it appears (this might take a few moment).
8. If the setup fails, unpair the scanner and try again.

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How to Unpair the Barcode Scanner?

1. Turn on your barcode scanner.
2. Press and hold the scan button. Simultaenousely, press and hold the power button. When you hear three beeps, then release both buttons. The scanner will power off.
3. In HitPay POS, navigate to Settings > Hardware > Barcode Scanner.
4. Go to your device’s settings (not the app settings).
5. Tap Bluetooth.
6. Under MY DEVICES, tap the ⓘ button next to the Socket barcode scanner.
7. Tap Forget This Device.
8. Confirm by tapping Forget Device.

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Check your POS setup

• Is the mobile device software up to date? Confirm that iOS and Android OS is updated.
• Is the HitPay software up to date? Confirm that POS app doesn’t have pending update to install.
• Does the mobile device have Bluetooth switched on? The iOS and Android device needs to have Bluetooth active.

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Check your Scanner setup

• Was the scanner paired with another device? The scanner can be paired with only one device at a time. Unpair the scanner and the other device, and then pair the scanner with the new device.
• Is the scanner charged and in range of the device? Check that the scanner is fully charged and within range (100 meters or less).
• You can download the socket mobile companion app from App Store / Play store. Check whether the socket mobile app is able to connect and pair to the device.

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Check your product’s barcodes

• Is the product visible in HitPay POS? If the product is hidden in HitPay POS or unpublished, the barcode scanner will not load the product.
• Does the barcode number on the label match the product’s barcode number in your HitPay dashboard? If there are extra zeros at the beginning or end of the number, then delete them and try again.

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How to Use HitPay In-app Camera Barcode Scanner

1. Go to Home > Products
2. In search bar, click on the “Scanner” icon
3. Scanner will be displayed
4. Place barcode in front of camera
5. When scanned, it will add product to cart

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Setting up your Barcode Scanner using the HitPay Web dashboard

1. Turn on your barcode scanner.
2. Pair your barcode scanner and connect it to your Personal Computer / Laptop. Follow the instructions given by the hardware provider.
3. You can test out the scanning function by opening a note app / word document app. Scanning a barcode should output the scanned result.
4. In HitPay Web Dashboard, navigate to Point of Sale.
5. The search bar will default to searching by Name. Switch on the search parameter to search by barcode instead.
6. Scan a barcode, the search function will output the scanned item and add a product to cart if a product is found.

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Pairing your HitPay POS Max (Sunmi V3Mix) with an external Barcode Scanner

1. Connect your barcode scanner to your HitPay POS Max via USB / Bluetooth
2. Ensure that your barcode scanner is connected and able to submit a successful output. You can test this out by scanning a barcode on a Notes taking app.
3. Navigate to Point of Sale > Products.
4. Scan a barcode, the search function will output the scanned item and add a product to cart if a product is found.

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Supported Barcode Types

• Code 128
• Code 39
• Code 39 Mod 43
• Code 93
• EAN-13
• EAN-8
• Interleaved 2 of 5
• ITF-14
• UPC-E

• Aztec
• Data Matrix
• PDF417

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Where to buy the Hardware?

• Singapore : Kingly

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FAQs