GiveWP

If you have completed the plugin installation and if you still see an error message Something went wrong please contact the merchant on the checkout page, please make sure to check the following:

• In your plugin settings, ensure it's not in test mode (Live Mode should be enabled).
• Make sure that the API Key and Salt Value are correct. You can find them in your dashboard under the "API Keys" Menu https://dashboard.hit-pay.com/.
• Ensure that the store checkout currency is supported by your account. Click here for more details on the currencies supported.
• Minimum amount for each payment method could be different, please ensure that the checkout amount is above the minimum amount.

If you still face an error after this, make sure to capture the error logs from your commerce store and contact our support team at support@hit-pay.com.

No, HitPay does not send an email confirmation to your customer if the payment is made through WordPress. This is because WordPress, by default, sends an email to your customer with the order details. To prevent duplicate emails, HitPay does not send an additional email to your customers. As a merchant, you will receive a payment alert email.

If you are using a payment plugin, after every successful payment, a webhook is sent to your store to acknowledge the payment confirmation. Your order is marked as paid through this webhook.

A webhook status showing as "failed" indicates that Hitpay failed to communicate with your server. This can happen for the following reasons:

• Your store may have a security feature that blocked Hitpay's request.
• Your server was unavailable during this time.

To avoid this issue, ensure that you whitelist Hitpay's IP addresses:

• Production: 3.1.13.32, 52.77.254.34
• Sandbox: 54.179.156.147

For further details, please review your store's debug logs.

If you are unable to resolve the WordPress issues, you can request HitPay support to help with your debugging. But before that, make sure the following checks are completed:

• Ensure that your credentials are correct, both the API Key and Salt.
• Ensure that you are testing with an amount greater than $1 (or equivalent).
• Make sure the webhook in the HitPay dashboard shows “Success.” Please provide the following details to the HitPay team:

1. Debug logs from your WordPress store.
2. Admin access to your WordPress test store (Since our team will be debugging, please avoid sending access to your live store).
3. SFTP access to your test store. You can send the details to support@hit-pay.com (Approximate debug time would be 3 to 5 business days).

On the HitPay checkout page, you will see the option for Apple Pay/Google Pay only once you select CARDS as the payment method. Additionally, it will work only if the browser supports the respective method:

• Apple Pay: Only available on the Safari browser. Ensure you have Apple Pay enabled. Here's a guide from Apple on how to enable Apple Pay on your browser.
• Google Pay: Only available on the Chrome browser. Ensure you have Google Pay enabled on your Google account.

Here are two checks you can perform to ensure the payment method is visible on your checkout page:

1. Navigate to Payment Gateway > Integrations. Ensure that your payment method is enabled for your respective sales channel.
2. If you have checkout rules, navigate to Payment Gateway > Checkout Customization > Payment Method Rules and ensure your payment method is selected.