PrestaShop

No, HitPay does not send an email confirmation to your customer if the payment is made through PrestaShop. This is because PrestaShop, by default, sends an email to your customer with the order details. To prevent duplicate emails, HitPay does not send an additional email to your customers. As a merchant, you will receive a payment alert email.

If a user is stuck on the “We are retrieving your payment status, please wait…” page, it might be necessary to clear the JavaScript cache from your PrestaShop settings. You can refer to this guide for detailed instructions on how to clear the JS cache.

If you are using a payment plugin, after every successful payment, a webhook is sent to your store to acknowledge the payment confirmation. Your order is marked as paid through this webhook.

A webhook status showing as "failed" indicates that Hitpay failed to communicate with your server. This can happen for the following reasons:

• Your store may have a security feature that blocked Hitpay's request.
• Your server was unavailable during this time.

To avoid this issue, ensure that you whitelist Hitpay's IP addresses:

• Production: 3.1.13.32
• Sandbox: 54.179.156.147

For further details, please review your store's debug logs.

On the HitPay checkout page, you will see the option for Apple Pay/Google Pay only once you select CARDS as the payment method. Additionally, it will work only if the browser supports the respective method:

• Apple Pay: Only available on the Safari browser. Ensure you have Apple Pay enabled. Here's a guide from Apple on how to enable Apple Pay on your browser.
• Google Pay: Only available on the Chrome browser. Ensure you have Google Pay enabled on your Google account.

Here are two checks you can perform to ensure the payment method is visible on your checkout page:

1. Navigate to Payment Gateway > Integrations. Ensure that your payment method is enabled for your respective sales channel.
2. If you have checkout rules, navigate to Payment Gateway > Checkout Customization > Payment Method Rules and ensure your payment method is selected.