WooCommerce POS Plugin

The cashier’s email is used to determine when to present the card reader option at the checkout:

1. If the cashier’s email is entered, the card reader option is only shown if the logged-in user is the cashier. This will also help to avoid showing the card reader option to your online checkout store users.
2. If you have more than 1 POS setup in your physical store, the cashier email can be used to map the reader with the POS.

No, HitPay does not send an email confirmation to your customer if the payment is made through WooCommerce. This is because WooCommerce, by default, sends an email to your customer with the order details. To prevent duplicate emails, HitPay does not send an additional email to your customers. As a merchant, you will receive a payment alert email.

If you are using a payment plugin, after every successful payment, a webhook is sent to your store to acknowledge the payment confirmation. Your order is marked as paid through this webhook.

A webhook status showing as "failed" indicates that Hitpay failed to communicate with your server. This can happen for the following reasons:

• Your store may have a security feature that blocked Hitpay's request.
• Your server was unavailable during this time.

To avoid this issue, ensure that you whitelist Hitpay's IP addresses:

• Production: 3.1.13.32, 52.77.254.34
• Sandbox: 54.179.156.147

For further details, please review your store's debug logs.

If you are unable to resolve the WooCommerce issues, you can request HitPay support to help with your debugging. But before that, make sure the following checks are completed:

• Ensure that your credentials are correct, both the API Key and Salt.
• Ensure that you are testing with an amount greater than $1 (or equivalent).
• Make sure the webhook in the HitPay dashboard shows “Success.” Please provide the following details to the HitPay team:

1. Debug logs from your WooCommerce store.
2. Admin access to your WooCommerce test store (Since our team will be debugging, please avoid sending access to your live store).
3. SFTP access to your test store. You can send the details to support@hit-pay.com (Approximate debug time would be 3 to 5 business days).