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Account Setup

Before you begin integrating HitPay payments into your Shoplazza store, you need to set up your HitPay account and ensure some prerequisites are met:
  1. If you haven’t already, create an account on HitPay.
  2. Ensure that you have the necessary payment methods activated in your HitPay account.
  3. Make sure the payment methods you want to offer are enabled in your Shoplazza sales channel.

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Integration Guide

Follow these steps to seamlessly integrate HitPay payments into your Shoplazza store:
  1. Login to your Shoplazza dashboard
  2. Navigate to Settings > Payments in the Shoplazza Admin Dashboard
  3. Click on Add payment provider
  4. Switch to the Search by payment provider tab
  5. Search for “HitPay” in the search bar
  6. Click Activate next to HitPay Payment App
  1. Enter your API Keys and Salt Values under Account Information and click Connect. You can get API keys from Developers > API and Salt Keys in your HitPay dashboard.
You’re done! Your HitPay integration is now live.
Please note: There will be a 0.2% surcharge in the fees when payments are processed using this plugin, in addition to the existing pricing.

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Selecting Payment Methods

Enable/disable the payment methods for your Shoplazza Checkout by updating your Integration Settings for Shoplazza. Login to the HitPay dashboard and select the methods under Integrations > Shoplazza Payments App.

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Reconciling Orders between Shoplazza and HitPay

Navigate to Finances > Payments in the Shoplazza Dashboard and download the transactions report. You will find the HitPay payment reference ID which you can match with the Plugin Reference column in the Transactions Report downloaded from Sales and Reports > Transactions in the HitPay Dashboard.

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Refunds

Refunds are fully integrated into the Shoplazza dashboard, so you can directly proceed to refund an order from the Shoplazza dashboard, and it will automatically refund the payment back to the customer.
Refunds will only be successful if they meet the criteria of the payment method used. Click Here for more details. If the refund fails, please try to refund directly from the HitPay dashboard under “Transactions > Select > Refund” to know the exact error.
If you initiate a refund from the HitPay dashboard, your Shoplazza order will not be refunded. You need to manually update your order in Shoplazza.
Steps to Refund an Order in Shoplazza
  1. Log in to your Shoplazza Admin.
  2. Navigate to “Orders” in the dashboard.
  3. Select the order you wish to refund.
  4. Click the “Refund” button within the order details.
  5. Specify refund details, including items and amount.
  6. Choose the refund method.
  7. Check and ensure the order status is updated to “Refunded” or similar.
  8. Monitor the refund status for completion.

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FAQs

No, HitPay does not send an email confirmation to your customer if the payment is made through Shoplazza. This is because Shoplazza, by default, sends an email to your customer with the order details. To avoid sending duplicate emails, HitPay does not send an additional email to your customers. As a merchant, you will receive a payment alert email.
This depends on the customization options available in Shoplazza. Please check with Shoplazza support for specific customization capabilities.
On the HitPay checkout page, you will see the option for Apple Pay/Google Pay only once you select CARDS as the payment method. Additionally, it will work only if the browser supports the respective method:
  • Apple Pay: Only available on the Safari browser. Ensure you have Apple Pay enabled. Here's a guide from Apple on how to enable Apple Pay on your browser.
  • Google Pay: Only available on the Chrome browser. Ensure you have Google Pay enabled on your Google account.
Here are two checks you can perform to ensure the payment method is visible on your checkout page:
  1. Navigate to Payment Gateway > Integrations. Ensure that your payment method is enabled for your respective sales channel.
  2. If you have checkout rules, navigate to Payment Gateway > Checkout Customization > Payment Method Rules and ensure your payment method is selected.